THeCommerce is proud to have more than 100 employees who live by the mantra: “One Face to the Customer”. You work with us via a single contact person – your Success Manager.
The Success Manager ensures you get the best D2C sales analysis according to your company’s needs. We don’t do anything you don’t want us to. We only make decisions about the where, the how and the what – with your approval. You always have the final say on price, range, and appearance.
But all of this only works effectively if you, as a company, treat eCommerce in the right way. We also need a dedicated, decisive contact person on your side who knows and understands what we do and who will also be the main point of contact. Whilst this isn’t a full-time job, it requires the energy necessary for success.
Sure, we’ll listen to your ideas and decisions, but if we have a different opinion based on our two decades of eCommerce experience, we’ll beg to differ and discuss our thoughts with you. Ultimately, though, it’s your decision that really counts.
To ensure we keep an eye on the eCommerce ball, your contact person will work alongside our Success Manager, and we’ll hold regular jour fixe meetings. In these meetings, we’ll look back critically at the key performance indicators (KPIs) from the current business and then look ahead to optimise the medium and long-term D2C strategy again and again.
In the end, it’s the revenue that counts. Within 10 days of the end of each month, you receive a single, straightforward financial report that lists all your company sales activities, including sales volume, revenue and costs for a given period.
Forget the confusing, ever-changing and often daily sales reports of the various marketplaces. Our easy-to-understand financial statements will clearly show your gross profit after all costs.
We’d love to answer any further questions you may have in an initial, no-obligation meeting Alternatively, you can find detailed answers on our Q&A page.